Cost of Quality

The Executive Guide to Understanding and Implementing Quality Cost Programs
Reduce Operating Expenses and Increase Revenue

From ASQ Quality Press 600 N. Plankinton Avenue, Milwaukee, WI

By Douglas C. Wood

This book will offer a new approach to maximizing value and bottom-line impact. In the book, Doug helps executives understand how the Cost of Quality measurement methodology links to business cost control. Using case studies and the insight of someone who has “been there:’ this book explains the “do’s and don’ts” of using Quality Cost methods to make improved performance clear in a dollars and cents manner. Part I is for executives seeking knowledge of Cost of Quality measurements. The first three chapters provide an overview of building a Cost of Quality measure, with information on how to apply quality costs within an organization. Part II assists with implementation of a Cost of Quality measure, including details on construction methods, conversation tactics, and a look at some of the pitfalls to avoid.

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