Quality Systems

How many defects have your customers complained about this month? What has it cost you to fix them? If you do not know, you are not alone. Few organizations know the costs of problems that ‘escape’ to their customers; it can often approach 15-20% of revenue.

ISG has proven expertise at evaluating the effectiveness of quality systems and ensuring that quality spending is well-focused. We perform this work at a cost and level of detail that meets your business needs. Our objective is to assist your organization in applying the best-suited quality approaches for your operations in the following areas…

• Applying a world-class quality assurance process
• Reducing reliance on inspection
• Migrating personnel skills toward process change and away from the "status quo"
• Improving communication with suppliers
• Basing quality assurance on current and future customer needs

No matter what the issue, ISG’s experienced team will help you remove the quality barriers that limit your organization’s effectiveness and profitability.